Privacy Policy
Man with Van Carshalton Privacy Policy
This Privacy Policy explains how Man with Van Carshalton collects, uses, stores, and protects personal data relating to its customers. It applies to all Man with Van Carshalton customers and prospective customers in the Carshalton area who use or enquire about our man and van, moving, and related services.
Who We Are
Man with Van Carshalton is a local service provider offering moving and transport services in and around the Carshalton area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Man with Van Carshalton is the data controller of the personal data described in this Privacy Policy.
Personal Data We Collect
We collect and process different types of personal data when you contact us, request a quote, or use our services. The types of personal data we may collect include:
Identification and contact details, such as your name, address, collection and delivery addresses, and any additional contact addresses you provide.
Communication details, such as your preferred contact method and the content of your communications with us, including enquiries, booking details, and feedback.
Service information, such as details of the items to be moved, the dates and times of your booking, access instructions, special requirements, and any relevant notes relating to the safe and efficient provision of our services.
Payment and billing information, such as payment status, amounts charged, and basic invoice data. We do not store full payment card details if you pay via card, as these are processed by a secure payment processor.
Technical information, such as basic usage data provided by your browser or device when you visit our online pages, including time and date of access and pages viewed. We only use this information to administer and improve our services.
How We Collect Personal Data
We collect personal data in the following ways:
Directly from you when you contact us by phone, online forms, or other communication methods to request information, a quote, or to make a booking.
During the provision of services when we attend your property or collection and delivery addresses and you provide additional information or instructions.
From third parties where necessary for the performance of our services, for example where a landlord, letting agent, or another person arranges the service on your behalf and provides us with relevant details.
Lawful Bases for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contract: We process personal data that is necessary to enter into and perform a contract with you, such as arranging and delivering man and van services, taking payment, and managing your booking.
Legitimate interests: We process personal data where it is in our legitimate interests to do so and where these interests are not overridden by your rights and freedoms. This includes managing our business operations, keeping records of jobs, responding to your enquiries, improving our services, and handling complaints or disputes.
Legal obligations: We process personal data as required to comply with legal and regulatory obligations, such as maintaining appropriate records for tax and accounting purposes.
Consent: In limited situations, we may rely on your consent, for example where we wish to send you specific marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide you with quotes for our services and to respond to your requests and enquiries.
To set up, confirm, and manage your bookings and to provide man and van services at the agreed locations and times.
To communicate with you about your booking, including confirmations, updates, and any issues that may affect your move.
To process payments, issue invoices, and manage our accounts and financial records.
To maintain internal records of work carried out, customer history, and service quality to help us operate and improve our business.
To manage and resolve complaints, disputes, and claims and to enforce our contractual terms.
To comply with legal and regulatory requirements and to cooperate with lawful requests from public authorities.
Data Sharing and Processors
We do not sell your personal data. We only share personal data where necessary and appropriate, as follows:
With trusted service providers acting as data processors who assist us in delivering our services, such as payment processing providers, accounting and record-keeping providers, and IT or hosting providers. These providers are only allowed to process your personal data in accordance with our instructions and for the purposes we specify, and they must implement appropriate security measures.
With drivers, helpers, or subcontracted teams engaged by us to carry out your move, but only to the extent necessary to perform the agreed services, such as providing names, addresses, and access information.
With professional advisers such as accountants or legal advisers where necessary for business management, legal advice, or dispute resolution.
With public authorities, regulators, or law enforcement where we are legally obliged to do so or where disclosure is necessary to protect our rights or the rights of others.
If we ever consider a transfer or restructuring of our business, we may need to share limited personal data with potential buyers or partners under appropriate confidentiality arrangements.
International Data Transfers
Our services are provided primarily within the Carshalton area, and we aim to store and process personal data within the United Kingdom. If, in rare cases, personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in line with data protection laws, such as approved standard contractual clauses or equivalent mechanisms.
Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer records relating to bookings and services for a period that allows us to deal with queries, handle any potential disputes, and comply with applicable legal obligations. After this period, personal data will be securely deleted or anonymised so that you can no longer be identified from it.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to those who need it for business purposes, using secure systems for storing information where possible, and ensuring that our processors maintain suitable security standards. While we take these steps to safeguard your data, no method of transmission or storage can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions but generally include the following:
Right of access: You can request confirmation as to whether we process your personal data and request a copy of the personal data we hold about you.
Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.
Right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used, and machine-readable format and that it be transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent for any processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Children's Data
Our services are aimed at adults and businesses arranging moving and transport services. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate permission, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.
