Terms and Conditions
Man with Van Carshalton Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Carshalton provides removal and transport services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions:
Client means the person or business making the booking and responsible for payment.
We, Us, Our means Man with Van Carshalton, the provider of removal and transport services.
Services means any removal, transport, loading, unloading, packing, or related services supplied by us.
Vehicle means the van or other vehicle used to carry out the services.
Job means the specific booking or assignment agreed between you and us.
2. Scope of Services
We provide man and van, home and small office removals, item collection and delivery, and related transport services within our service area and to other UK destinations as agreed.
The exact scope of each job, including the collection and delivery addresses, number of items, timing, and any additional requirements, will be agreed at the time of booking. Any services not expressly agreed in advance may be refused or may incur additional charges.
3. Booking Process
3.1 You may request a quote by providing accurate information about your requirements, including addresses, access details, dates, times, the nature and quantity of items, and any special handling needs.
3.2 Quotes are based on the information you supply. If the information is incomplete, inaccurate, or changes significantly, we reserve the right to amend the quote or apply additional charges.
3.3 A booking is only confirmed when you accept our quote and we acknowledge your acceptance. We may require a deposit to secure your booking. Until confirmation is given, availability is not guaranteed.
3.4 You are responsible for checking that all details in the booking confirmation are correct. Any changes must be notified as soon as possible and may affect the price and availability.
4. Access, Parking, and Client Responsibilities
4.1 You must ensure that suitable parking is available for the vehicle at both collection and delivery addresses. Any parking fees, permits, or fines incurred as a result of insufficient or restricted parking will be your responsibility and may be added to the final invoice.
4.2 You must ensure that there is adequate and safe access to the premises, including lifts, staircases, hallways, and doorways. If access is restricted or unsafe, we may refuse to move certain items or may charge extra if additional time or labour is required.
4.3 You are responsible for preparing your items for transport, including packing, disconnecting appliances, emptying cupboards and wardrobes, and securing loose or fragile items unless we have expressly agreed to provide packing services.
4.4 You must be present, or ensure a responsible adult is present, at the collection and delivery addresses for the duration of the job unless agreed otherwise. That person must be authorised to give instructions and sign documentation on your behalf.
5. Items We Do Not Carry
5.1 We do not transport any items which are illegal, dangerous, or unsuitable for carriage, including but not limited to:
Controlled drugs or unlawful substances
Firearms, weapons, explosives, or ammunition
Flammable or hazardous materials, including gas cylinders, fuel, chemicals, and paint
Perishable goods that may deteriorate in transit
Live animals or plants requiring special conditions
5.2 You must not offer for transport any item that is illegal or unsafe. If such items are discovered, we may refuse to carry them, terminate the job, and you may still be charged in full.
6. Pricing and Payment Terms
6.1 Prices may be based on an hourly rate, fixed quote, or a combination, as stated at the time of booking. Pricing may take into account travel distance, number of staff, time of day, and complexity of the job.
6.2 Unless otherwise agreed, payment is due on completion of the job and before the vehicle is unloaded at the final destination. We reserve the right to withhold unloading until payment is received.
6.3 We may require a deposit at the time of booking. Deposits are applied towards the final balance. In the event of cancellation or changes, deposits may be non-refundable as set out in the cancellation section.
6.4 We accept payment by methods agreed at the time of booking. You are responsible for ensuring that you have the means to pay on the day of the job.
6.5 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may seek to recover any reasonable costs incurred in collecting the debt.
7. Cancellations and Amendments
7.1 If you need to cancel or reschedule a booking, you must notify us as soon as possible.
7.2 Where you cancel:
If you cancel more than 7 days before the scheduled job, any deposit may be refunded or transferred at our discretion.
If you cancel between 7 days and 48 hours before the job, we may retain part or all of the deposit to cover allocated time and resources.
If you cancel less than 48 hours before the job, or fail to be available when we arrive, we reserve the right to charge up to the full quoted amount.
7.3 If you request changes to the date, time, or scope of the job, we will try to accommodate them but cannot guarantee availability. Changes may result in revised pricing or additional charges.
7.4 In the unlikely event that we must cancel or significantly alter a booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, illness, or accident, our liability will be limited to refunding any deposit or prepayment you have made. We will not be liable for any indirect or consequential losses.
8. Delays and Waiting Time
8.1 While we make reasonable efforts to meet agreed arrival and completion times, these are estimates and not guaranteed. Traffic, weather, access issues, or other factors may cause delays.
8.2 If we are delayed due to circumstances beyond our control, we will not be liable for any losses you may incur. We will, however, keep you informed and seek to complete the job as soon as reasonably possible.
8.3 If we are kept waiting or are unable to start or continue the job because you are not present, access is unavailable, or items are not ready to move, we may charge waiting time at our standard hourly rate.
9. Client Property and Packing
9.1 You are responsible for ensuring that all items are adequately packed and protected for transport, unless packing services have been agreed. Fragile or valuable items should be individually wrapped and clearly marked.
9.2 We may refuse to move items that are insufficiently packed, extremely fragile, or likely to cause damage to other goods, the vehicle, or property.
9.3 You must ensure that all items loaded into the vehicle belong to you or that you have the permission of the owner. We accept no responsibility for disputes over ownership.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is limited as set out in this section.
10.2 We will not be liable for loss or damage arising from:
Inadequate or unsuitable packing by you
Normal wear and tear, scratching, or rubbing during transit where items were not protected
Movements of items that were already defective, fragile, or damaged
Weather conditions, temperature changes, or atmospheric causes
Any loss of earnings, loss of profit, or other indirect or consequential loss
10.3 We do not accept liability for jewellery, cash, important documents, data, or items of exceptional value unless we have been specifically notified in writing before the job and have agreed any special terms or charges.
10.4 Our maximum liability for loss of or damage to your goods, where liability is accepted, will be limited to a reasonable repair or replacement cost up to a capped amount per job. This cap will be notified to you at the time of booking or upon request.
10.5 You must inspect your goods as soon as reasonably possible after delivery. Any claim for loss or damage must be notified to us in writing promptly and in any event within 48 hours of completion of the job. We may request photographs or evidence to assess any claim.
11. Insurance
11.1 We maintain appropriate insurance in connection with the operation of our business.
11.2 Our insurance is subject to the terms, conditions, exclusions, and limits imposed by the insurer. In some cases, your own household, business, or contents insurance may provide additional cover and you are advised to check your policy.
12. Waste, Disposal, and Environmental Regulations
12.1 We are not licensed to carry or dispose of waste except in accordance with applicable UK waste and environmental regulations.
12.2 We will not remove general household refuse, construction or demolition waste, hazardous waste, or any items that require a licensed waste carrier, unless we expressly agree to do so in compliance with the relevant regulations.
12.3 If you instruct us to dispose of items, you confirm that you are the owner or have the owner s permission to do so. We will dispose of such items only at appropriate facilities or through authorised channels.
12.4 You must not request that we fly tip or dispose of items illegally. We reserve the right to refuse any instruction that would breach environmental or waste laws. Any fines or penalties arising from your request to dispose of items unlawfully will be your responsibility.
13. Right to Refuse or Terminate
13.1 We reserve the right to refuse or terminate a job at any time if:
Carrying out the job would be unsafe or unlawful
You or any person at your premises behaves in a threatening, abusive, or inappropriate manner
We discover prohibited, dangerous, or illegal items
13.2 In such cases, you may still be liable for part or all of the quoted charges, depending on the circumstances and work already carried out.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to resolve it.
14.2 Complaints should be submitted promptly with full details of the job, the nature of the complaint, and any supporting evidence. We will investigate and respond within a reasonable timeframe.
15. Data Protection and Privacy
15.1 We collect and use your personal information only as necessary to manage bookings, provide services, handle payments, and meet legal obligations.
15.2 We will take reasonable steps to keep your personal data secure and will not sell your details to third parties. Information may be shared with service partners or authorities where necessary for the performance of the contract or compliance with the law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that job.
By confirming a booking with Man with Van Carshalton, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
